Terms & Conditions

CHANGE IN OUR TERMS AND CONDITIONS
Holiday Hotel Buddy reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the Holiday Hotel Buddy website.

NAMES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest’s name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.

EMAIL ACCOUNTS
It is the responsibility of all Holiday Hotel Buddy customers to ensure they have entered a correct email address. If our email has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our email and clicking on the ‘not spam’ or ‘this is not spam’ button.

ROOM TYPES
It is the responsibility of the Holiday Hotel Buddy customer making the booking to ensure that the room type booked will be suitable for the party travelling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made.
While Holiday Hotel Buddy undertake to ensure that your clients requested room type and smoking preference is available, Holiday Hotel Buddy cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.
Holiday Hotel Buddy try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
Please check our FAQ for room type descriptions.

HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND * RATINGS
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Holiday Hotel Buddy are not responsible for the hotel categories and * ratings as these have been provided to us and accepted in good faith.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Holiday Hotel Buddy reserve the right to update room rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
All rates are valid for the leisure market only. Holiday Hotel Buddy will not accept responsibility for any booking if it becomes known that a client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge rack rate to the clients directly.
Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.

IMPORTANT
Our company name will appear as PayPal Hotel Buddy on the card statement of the card used to make the booking.
Holiday Hotel Buddy reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.

ADDITIONAL CHARGES MADE BY THE HOTEL
Holiday Hotel Buddy has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc… Any such charges must be paid direct to the hotel and Holiday Hotel Buddy cannot be held responsible for any incidental charges passed on by the hotel.
Likewise Holiday Hotel Buddy has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc.
During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Holiday Hotel Buddy cannot be held responsible for any gala supplements passed on by the hotel.

CANCELLATION AND AMENDMENT
We prefer that all cancellations and amendments are made on the Holiday Hotel Buddy website. Alternatively you can contact the Holiday Hotel Buddy Reservation Team via e-mail before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.
Holiday Hotel Buddy will not be bound by nor responsible for any changes and cancellations made directly with the hotel.
It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook with new details.
Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Holiday Hotel Buddy are notified.
In certain cases, name changes are nor permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.
Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as Holiday Hotel Buddy are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and you decide to cancel- The free night will not be refunded because this is free.
Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.

RELOCATION OF CLIENTS
If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice Holiday Hotel Buddy will contact you by email.
Holiday Hotel Buddy accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.
A booking is considered to be a group booking when there will be 10 or more pax travelling. Holiday Hotel Buddy reserve the right to cancel any booking made for a group or if we consider them to have been made for the purpose of holding space for future sale. Please submit your group request using the Holiday Hotel Buddy group page.

ON REQUEST RESERVATIONS
The hotels with “REQUEST” button and bookings with On Request Processing status means that the hotel does not have any available allotment, however Holiday Hotel Buddy will contact the hotel to request extra space. Kindly be informed that in very rare occasions, the availability at the hotel might change until the time you complete your booking and the final status might turn to On Request Processing. In these cases, please do not attempt to book the same hotel again. You will be informed within 48 hours if your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the hotels have the right to reject ON REQUEST bookings. If your accommodation request is urgent, it is suggested that you select a hotel with Instant confirmation. Depending upon when a new search is made on Holiday Hotel Buddy’s system, you may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.

HOTEL INFORMATION AND FACILITIES
Hotel information: While Holiday Hotel Buddy strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your stay or not suited to your individual tastes and preferences.
Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Holiday Hotel Buddy cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff.
We have no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe box, mini fridge, hire of television remote etc…Any such charges must be paid direct to the hotel and Holiday Hotel Buddy cannot be held responsible for any incidental charges passed on by the hotel.
Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room you are allocated at the hotel.
All of the hotels on the Holiday Hotel Buddy website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travellers are under 25 years of age please contact the hotel directly for clarification.

COMPLAINTS
Any complaint which cannot be resolved at the hotel must be notified to us by contacting Holiday Hotel Buddy. All complaints must be notified to us within 20 days of the check out date.
A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Holiday Hotel Buddy to the relevant party.
Response times do vary from between 5-20 working days depending upon the nature of the query in question.

VISA SUPPORT
- Holiday Hotel Buddy will not be obliged to request any visa documents from the hotel for any bookings which have not been paid for in full.
- Holiday Hotel Buddy will request these visa documents from the hotel upon your acceptance of a £10 charge in the event that you cancel the booking.
- Holiday Hotel Buddy will do the best to accommodate your request but it is not guaranteed that the hotel will respond to your visa document request.
- Holiday Hotel Buddy has no control over any charges that a hotel may implement for visa support documents.
- In the event that a hotel implements charges for visa support documents, Holiday Hotel Buddy expects that the client will make the relevant payment direct to the hotel.

PROMOTIONS AND PROMOTIONAL RATES
Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Holiday Hotel Buddy reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.

GENERAL TERMS AND CONDITIONS
Telephone calls to Holiday Hotel Buddy may be recorded to enable us to monitor and improve our services.
Please contact us at admin@holidayhotelbuddy.co.uk if you do not want to receive any promotional emails/ Newsletters or special deals.
Holiday Hotel Buddy shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Holiday Hotel Buddy is not liable for the practices of the hotels regarding to these issues.

2 comments

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